1 What Data We Collect
When you create an account and use our services on wow88, we collect certain personal information. This data is used solely to provide you with a better experience.
Registration and identity information
- Name and date of birth: To verify your identity and confirm your age.
- Mobile number and email: For account communication and security.
- Address: As part of the KYC process.
- National ID / Passport Copy: When required during the identity verification process.
Transaction Information
- Deposit and withdrawal amounts and timestamps.
- Payment methods used (Mobile Banking, Nagad, Rocket, etc.).
- Transaction history and account balance.
Technical and device information
- IP address and device type.
- Browser and operating system information.
- Login timestamps and session data.
- Cookie and tracking information (details provided below).
Wow88 only collects information that is strictly necessary. Unnecessary or excessive personal data is never collected.
2 How your data is used
Collected data is used only for its stated purpose. We never use your information for any other reason without your consent.
| Type of data | Purpose of use |
|---|---|
| Identity information | KYC verification, age confirmation, account management |
| Contact information | Account updates, security alerts, promotional offers |
| Transaction Details | Payment processing, bonus calculation, and fraud prevention |
| Technical information | Security monitoring, site improvement, and suspicious activity detection |
| Gaming History | Responsible gaming tools, personalized experience |
3 Who your data is shared with
Wow88 never sells your personal data to third parties. However, information may be shared in the following limited circumstances:
- Payment processor: With payment gateways such as Mobile Banking, Nagad, and Rocket to process transactions.
- Licensing Authority: With regulatory authorities to meet legal obligations.
- Security partner: With specialist agencies for fraud prevention and anti-money laundering.
- For legal requirements: To comply with court orders or government directives.
In each of the above cases, only the minimum necessary information is shared. Third parties are also required to adhere to our privacy standards.
Under no circumstances does wow88 sell your data to advertising agencies or data brokers.
4 Cookies & Tracking Technology
Wow88 uses cookies on its website and app. Cookies are small data files stored on your device that help improve your experience on the site.
Types of cookies used
- Essential Cookies: To keep your login session active and ensure a secure connection. Without these, the site will not function properly.
- Analytical cookies: To understand which pages on the site receive the most visits, helping us improve the quality of our service.
- Functionality Cookies: To remember your preferred language, theme, and other settings.
- Security cookies: To prevent CSRF attacks and unauthorized access.
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain features of the site.
5 How long your data is retained
Wow88 retains your data only for as long as necessary. All information is kept while your account remains active.
- Even after account closure, certain data may be retained for 5–7 years due to legal obligations.
- Transaction records are retained for a specified period in compliance with financial regulations.
- KYC documents are retained in accordance with regulatory authority guidelines.
- Marketing data is deleted immediately upon withdrawal of consent.
6 Our data protection measures
To protect your privacy, wow88 uses the highest industry-standard security technology. Our security infrastructure is described below:
- SSL/TLS Encryption: All data transmissions are encrypted with 256-bit SSL.
- Firewall protection: An advanced firewall system blocks unauthorized access.
- Two-factor authentication (2FA): The ability to add an extra layer of protection to your account.
- Regular security audits: Third-party experts regularly audit our systems.
- Data Masking: Sensitive information (such as card numbers) is always masked.
- Server Security: Servers are housed in secure data centers with strict physical security measures in place.
In the event of a data breach, we will notify affected users within 72 hours and take all necessary steps.
7 Your Rights
Wow88 believes every user should have full control over their own data. You have the following rights:
- Right to access your data: You can request to know what data we hold about you.
- Right to Rectification: You can request corrections to any inaccurate information.
- Right to erasure: You can request that your data be deleted under certain conditions.
- Right to restrict processing: You can request that your data no longer be used for specific purposes.
- Right to opt out of marketing: You can unsubscribe from promotional messages.
- Right to data portability: You can request a copy of your data in a specified format.
To exercise these rights, contact our customer support via live chat. We typically respond within 30 days.
8 Children's Privacy
Wow88 strictly prohibits account registration by anyone under 18. We do not knowingly collect data from minors. If you suspect a child's information has been collected inadvertently, please notify us immediately and we will delete it.
9 Policy changes and updates
Wow88 may update this privacy policy from time to time. For significant changes, we will notify you by email or via an in-platform notice. You can always check the "Last Updated" date at the top of the page to see when the latest changes were made.
Continued use of the platform after any policy update will be considered acceptance of the revised terms. We recommend reviewing this page regularly.